Stop answering the ones a blueprint can draft

Human attention is the scarce SKU. Spend it on exceptions.

Priya Raman · 8 min

A CS lead at a 22-person shop showed us her morning: 70 threads, 12 that needed a person, 58 that needed a template and a timestamp.

She now sorts on labels, drafts the 58, and only opens the 12. The blueprint is a Make scenario. It is not a personality hire.

If your inbox is a to-do list, you will never get to the work that makes money.

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